FAQ
Frequently asked questions
Everything you need to know about TU IPTV Premium — devices, activation, requirements and billing.
What is TU IPTV Premium?
TU IPTV Premium is a subscription streaming service that delivers over 21,000 live TV channels and 220,000 on-demand movies and series episodes to your favorite devices over the internet, using standard IPTV player apps.
Which devices are supported?
The service works on Amazon Firestick, Samsung and LG Smart TVs, Android phones and boxes, iPhone and iPad, MAG boxes, Enigma2 and Formuler receivers, and Windows or Mac computers.
How fast is activation?
Activation is fast. We send your login on WhatsApp right after you order, and you can start watching within minutes using our setup guides — or send us a screenshot and we'll activate it for you.
How do I buy and get started?
Choose your plan and number of devices on the pricing page, then place your order with our team on WhatsApp. We send your login (Server URL, Username & Password, or an M3U link) straight back on WhatsApp, and you can start watching in minutes.
What internet speed do I need?
We recommend at least 25 Mbps for smooth 4K playback. HD streams work well on 15 Mbps. A stable wired or 5 GHz Wi-Fi connection gives the best results.
How many devices can I use at once?
You choose. Every plan is available for 1 to 5 simultaneous device connections — just pick the number of devices on the pricing page and the price updates automatically. You can upgrade the number of connections later on request.
What is your refund policy?
We offer a money-back guarantee within the window described on our refund policy page, provided the service could not be made to work on a supported device after troubleshooting.
Is my payment secure?
Yes. Payments are processed through encrypted, PCI-compliant checkout. We never store your full card details on our servers.
Didn't find your answer? Email our team or message us on WhatsApp — we reply fast.
Still have questions? Try it free.
Join thousands of viewers watching 21,000+ channels in 4K. Pick a plan and you're watching in minutes.